Legal

Terms of Service

Harry — AI-Powered Candidate Screening

Last Updated: 5th July 2026

Harry is a product of Generative AI Solutions Limited, a company registered in England and Wales under company number 06673667, whose registered office is at HLB House, 68 High Street, Tarporley, Cheshire, United Kingdom, CW6 0AT ("Generative AI Solutions", "GAIS", "we", "us", or "our").

These Terms of Service ("Terms") govern your use of the Harry platform and related services ("Harry", "the Service", or "Services"), accessible at genai-harry.com or such other URL as we may designate.

By creating an account, subscribing to a plan, or using the Service, you agree to be bound by these Terms and our Privacy Policy, which together constitute the agreement between us ("Agreement"). If you are entering into this Agreement on behalf of an organisation, you represent that you have the authority to bind that organisation.

1. Definitions

"Agreement" means these Terms together with our Privacy Policy;

"AI Processing" means any use of artificial intelligence, machine learning, natural language processing, or automated analysis in the delivery of the Service;

"Anonymised Screening Data" means the output of AI Processing from which all personally identifiable information has been removed, including scores, summaries, strengths, concerns, and AI-generated content that refers to candidates only as "the candidate";

"Customer Materials" means all data, documents, information, and content provided by you in connection with the Service, including job specifications, screening criteria, and interview notes;

"Free Tier" means the limited version of the Service made available at no charge, subject to usage limits published on our website;

"Permitted Users" means your employees, agents, and independent contractors authorised by you to use the Service;

"Personal Data" has the meaning set out in the UK GDPR and Data Protection Act 2018;

"Subscription Plan" means the tier of Service selected by you, as detailed on our website, including any applicable usage limits, feature restrictions, and pricing.

2. The Service

2.1 What Harry Does

Harry provides AI-powered candidate screening, assessment, and recruitment workflow tools. Features include:

• AI-powered job specification optimisation;
• Candidate CV and cover letter screening and scoring against job specifications;
• Candidate decision management (shortlisting, rejection, and progress tracking);
• AI-generated candidate feedback emails, interview questions, and follow-up communications;
• Candidate report generation combining screening data with interview notes;
• Reverse candidate-to-job matching (Spec Ops);
• Job lifecycle management including archiving and revival; and
• Such other features as we may add from time to time.

2.2 How Harry Protects Candidate Data

Harry is built on a privacy-by-design architecture:

• Browser-side document processing. Candidate documents (CVs, cover letters, and supporting materials) are processed entirely within your web browser. Original documents are never transmitted to or stored on our servers.
• Automatic PII removal. Personally identifiable information (names, email addresses, telephone numbers, physical addresses) is automatically stripped from candidate text before any AI Processing occurs. Only anonymised text is sent for analysis.
• Anonymised output. All AI-generated screening output refers to candidates exclusively as "the candidate" and never by name or identifying detail.
• Client-side report personalisation. Personal details you enter for candidate reports (candidate name, email, phone) exist only in your browser and are never transmitted to or stored on our servers. They are combined with the report content only when you generate a PDF, which happens entirely in your browser.
• No document retention. Candidate document text is not retained after processing. Only Anonymised Screening Data is stored.

2.3 Anti-Bias and Equality Safeguards

Harry is designed with the following safeguards:

• AI screening explicitly excludes assessment based on the nine protected characteristics under the Equality Act 2010 (age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation);
• Spelling and grammar are excluded from scoring criteria to avoid disadvantaging candidates with dyslexia or other conditions;
• Each candidate is evaluated independently against the job specification in isolated AI Processing calls to prevent comparative bias; and
• All AI-generated outputs are provided as recommendations only and require your review and decision before any employment action is taken.

2.4 AI Recommendations, Not Decisions

Harry provides AI-generated recommendations to assist your recruitment process. You acknowledge and agree that:

• All screening scores, summaries, and assessments are advisory and indicative, not definitive measures of candidate suitability;
• AI Processing may produce inaccurate, incomplete, or inappropriate output;
• All AI-generated content (including emails, interview questions, and reports) must be reviewed by you before use;
• All employment decisions (shortlisting, rejection, progression, offers) are made by you, not by the AI; and
• We do not guarantee the accuracy of any AI-generated output.

2.5 AI Training

We do not use your data, candidate data, or any data processed through Harry to train or improve AI models. We maintain contractual restrictions with our AI infrastructure providers preventing any use of data processed through Harry for model training.

2.6 Service Availability

We will use commercially reasonable efforts to maintain Service availability of 99% during each calendar month, measured excluding scheduled maintenance. Scheduled maintenance will be carried out during periods of low usage where practicable, with reasonable advance notice.

2.7 Service Updates

We may update the Service from time to time. If we change the Service in a manner that materially reduces its functionality, we will inform you via email and you may terminate this Agreement on thirty (30) days' written notice. We may make changes necessary to comply with applicable law, or which do not materially affect the nature or quality of the Service, without prior notice.

3. Your Account

3.1 Registration

You must provide accurate, complete, and current information when creating your account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3.2 User Management

You shall: (a) ensure each Permitted User maintains secure authentication credentials kept confidential; (b) ensure the number of Permitted Users does not exceed any limits specified in your Subscription Plan; (c) use reasonable endeavours to prevent unauthorised access to the Service; and (d) promptly notify us of any suspected unauthorised access or security incidents.

3.3 Account Security

You are responsible for all activity on your account. If you become aware of any unauthorised use, you must notify us immediately. We are not liable for any loss arising from unauthorised use of your account where you have failed to maintain the security of your credentials.

4. Your Obligations

4.1 General Obligations

You shall:

• Comply with all applicable laws and regulations, including the Equality Act 2010 and UK data protection legislation;
• Ensure you have a lawful basis for processing candidate data through the Service;
• Review all AI-generated content before use and ensure employment decisions are made by appropriately qualified humans;
• Ensure that any candidate data you process through the Service has been collected lawfully;
• Not rely solely on AI-generated output for employment decisions;
• Be responsible for the accuracy and completeness of job specifications and screening criteria you enter;
• Be responsible for the content of any communications sent to candidates, whether generated by the Service or otherwise; and
• Where applicable, inform candidates about your use of AI-assisted screening and their rights under applicable data protection legislation.

4.2 Prohibited Uses

You shall not:

• Use the Service for any unlawful purpose or in any way that discriminates against individuals based on protected characteristics;
• Attempt to copy, modify, reverse engineer, decompile, or create derivative works from the Service;
• Access the Service to build a competing product or service;
• Sell, rent, lease, or sublicense access to the Service to any third party;
• Use any automated means (bots, scrapers, spiders) to access the Service;
• Attempt to gain unauthorised access to our servers or systems;
• Use the Service in any manner that could damage, disable, or impair our infrastructure; or
• Access, store, or transmit any material that is unlawful, harmful, threatening, defamatory, obscene, or discriminatory.

4.3 Your Warranties

You warrant that: (a) you have all necessary rights and permissions to provide materials to us through the Service; (b) your use of the Service complies with all applicable laws; and (c) you will indemnify us against any claims arising from your breach of these Terms or your use of the Service.

5. Data Protection

5.1 Roles

You are the data controller for all candidate data you process through the Service. We are the data processor, processing Anonymised Screening Data on your behalf and under your instructions.

We are the data controller for your account information (name, email, subscription details, payment data) which we process for account management and billing.

5.2 Our Commitments

We shall: (a) process data only in accordance with your instructions as set out in this Agreement; (b) implement appropriate technical and organisational measures to protect data; (c) ensure personnel with access to data are bound by confidentiality; (d) assist you in responding to data subject rights requests; (e) notify you without undue delay of any data breach; and (f) delete or return data upon termination unless retention is required by law.

5.3 Data Processing Location

The Service runs on AWS infrastructure. Data may be processed in AWS regions outside the United Kingdom, subject to appropriate safeguards under UK GDPR. Where you require data processing in a specific geographic region, this must be agreed in writing and may be subject to additional fees.

5.4 Your Responsibilities

You are responsible for: (a) ensuring you have a lawful basis for processing candidate data; (b) providing any required privacy notices to candidates; (c) responding to data subject rights requests regarding candidate data; and (d) complying with all applicable data protection legislation in your jurisdiction.

5.5 Anonymisation Disclaimer

While we implement robust anonymisation measures as described in section 2.2, no technical measure can guarantee complete anonymisation in all circumstances. You should satisfy yourself that the measures are appropriate for your use case.

6. Fees and Payment

6.1 Subscription Plans

Harry is available on monthly or annual Subscription Plans as published on our website, and as a Free Tier with limited functionality.

6.2 Payment

Subscription fees are payable in advance, processed via our designated payment provider (currently Stripe, Inc.). All fees are in GBP and exclusive of VAT, which will be added at the applicable rate.

6.3 Free Tier

The Free Tier is provided "as is" without service level commitments or warranty. We may modify, limit, suspend, or discontinue the Free Tier at any time without notice or liability. Usage is subject to limits published on our website.

6.4 Upgrades and Downgrades

You may upgrade your Subscription Plan at any time; upgrades take effect immediately with pro-rated billing. You may downgrade at any time; downgrades take effect at the start of the next billing period.

6.5 Non-Refundable

Subject to your statutory rights, subscription fees are non-refundable for partial billing periods.

6.6 Late Payment

If a subscription payment fails: (a) we may suspend your access to the Service until payment is received; and (b) interest may accrue daily at an annual rate equal to 4% over the then current base lending rate of the National Westminster Bank Plc.

6.7 Price Changes

We may adjust pricing upon thirty (30) days' prior notice, with changes taking effect at the start of your next billing period. Continued use after a price change constitutes acceptance.

7. Intellectual Property

7.1 Our Intellectual Property

We retain all intellectual property rights in the Service, software, platform, AI-generated content structures, templates, prompt engineering, documentation, and all improvements and developments.

7.2 Your Intellectual Property

You retain ownership of all Customer Materials, including job specifications, screening criteria, interview notes, and other content you create using the Service.

7.3 Licence to You

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable right to use the Service during the term of your subscription solely for your internal recruitment operations.

7.4 Licence to Us

You grant us a limited licence to use Customer Materials solely for providing the Service during the term of this Agreement.

7.5 AI-Generated Content

Content generated by the Service (including screening summaries, feedback emails, interview questions, and candidate reports) may be used by you for your internal recruitment purposes. Such content should not be represented as having been written by a human without appropriate disclosure where required by law.

7.6 Feedback

If you provide us with suggestions, ideas, or feedback regarding the Service, we may use and incorporate such feedback into our products without payment, attribution, or restriction.

7.7 Usage Data

We may collect and analyse anonymised and aggregated data regarding your use of the Service (access patterns, feature usage, performance data) for our internal business purposes including analytics, quality assurance, and product development. Usage Data does not include Customer Materials or candidate data.

8. Confidentiality

8.1 Each party shall maintain in strict confidence all confidential information of the other party and shall not disclose such information except: (a) to employees or advisers who need to know; (b) where information becomes publicly available other than through breach; (c) where required by law; or (d) with prior written consent.

8.2 This clause survives termination.

9. Support

9.1 Support is provided via email during UK business hours (9:00 AM to 5:30 PM, Monday to Friday, excluding public holidays).

9.2 Response times: (a) critical issues (service unavailable): four (4) business hours; (b) significant issues (major feature impaired): one (1) business day; (c) general enquiries: two (2) business days.

9.3 Enhanced support may be available under higher-tier Subscription Plans as detailed on our website.

9.4 We have no obligation to provide support for issues arising from: (a) your misuse of the Service; (b) your systems or infrastructure; (c) modifications not authorised by us; or (d) third-party products or services.

10. Limitation of Liability

10.1 Unlimited Liability

Nothing in this Agreement limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of data protection legislation resulting in regulatory fines; or (d) any other liability that cannot be limited by law.

10.2 Liability Cap

Subject to section 10.1: (a) for paid Subscription Plans, our total liability shall be limited to the total fees you paid in the twelve (12) months preceding the claim; (b) for Free Tier usage, our total liability shall be limited to one hundred pounds (£100).

10.3 Excluded Losses

We shall not be liable for indirect, consequential, or special damages, including loss of profits, revenue, data, or business opportunities.

10.4 AI Output

Without prejudice to section 10.1, we exclude liability for: (a) employment decisions you make based on AI-generated output; (b) claims by candidates arising from screening outcomes, feedback, or assessments generated through the Service; (c) inaccuracies in AI-generated content that could reasonably have been identified through human review; and (d) communications sent by you to candidates without appropriate review.

10.5 Recruitment Decisions

You acknowledge that the Service provides AI-generated recommendations to assist your recruitment process and that all hiring, rejection, and other employment decisions are made solely by you. We accept no liability for the consequences of your recruitment decisions, whether or not informed by AI-generated output from the Service.

11. Term and Termination

11.1 Term

• Monthly subscriptions may be terminated by either party by providing notice before the end of the current billing period.
• Annual subscriptions continue for the initial twelve-month term and automatically renew unless terminated by either party giving thirty (30) days' notice prior to the end of the then-current term.
• Free Tier accounts may be terminated by either party at any time without notice.

11.2 Termination for Cause

Either party may terminate immediately if: (a) the other party commits a material breach that remains unremedied for thirty (30) days after written notice; (b) the other party becomes subject to insolvency proceedings; or (c) the other party engages in conduct that could reasonably damage our reputation.

11.3 Consequences of Termination

Upon termination: (a) your licence to use the Service terminates immediately; (b) you must pay any fees due; (c) fees paid in advance are not refunded except where termination is due to our material breach; (d) Anonymised Screening Data associated with your account will be deleted within ninety (90) days unless you request earlier deletion or data export; (e) you may request export of your data within ten (10) days of termination; and (f) provisions intended to survive termination (including confidentiality, intellectual property, limitation of liability) remain in effect.

12. Third-Party Services

12.1 The Service utilises third-party infrastructure including AWS for hosting and third-party AI providers for AI Processing. Your use of the Service is subject to the terms and policies of these providers to the extent applicable.

12.2 Subscription payments are processed by Stripe, Inc. Your payment information is processed by Stripe in accordance with Stripe's privacy policy. We do not store payment card details.

12.3 We are not responsible for any act or omission of third-party service providers, except to the extent that we have failed to implement appropriate contractual protections.

13. General Provisions

13.1 Entire Agreement. This Agreement constitutes the entire agreement between us regarding the Service and supersedes all prior agreements and representations.

13.2 Variation. We may update these Terms by posting the updated version on our website with thirty (30) days' notice of material changes. Continued use after the notice period constitutes acceptance.

13.3 Assignment. You may not assign this Agreement without our written consent. We may assign this Agreement at any time.

13.4 Severability. If any provision is found invalid or unenforceable, it shall be modified to the minimum extent necessary without affecting the remainder.

13.5 No Waiver. Failure to exercise any right does not constitute a waiver of that right.

13.6 No Partnership. Nothing in this Agreement creates a partnership, agency, or employment relationship between us.

13.7 Notices. Notices shall be by email to the address associated with your account (or to the address in our Order Form where applicable). Notices are deemed received on successful transmission during business hours, or at 9:00 AM on the next business day.

13.8 Governing Law. This Agreement is governed by English law. The parties submit to the exclusive jurisdiction of the English courts.

13.9 Third Party Rights. No third party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision.

13.10 Force Majeure. Neither party is liable for failure or delay due to events beyond reasonable control, including acts of God, war, pandemic, government action, or failure of telecommunications.

13.11 Anti-Bribery. Each party shall comply with all applicable anti-bribery and anti-corruption laws, including the UK Bribery Act 2010.

Effective Date: 5th July 2026 · Document Version: 1.0
Harry is a product of Generative AI Solutions Limited. Company number: 06673667. Registered office: HLB House, 68 High Street, Tarporley, Cheshire, CW6 0AT, United Kingdom.